Privacy Statement

Privacy Policy

ADDWIRE Network provides its customers ready to use chat messaging plugins for websites or mobile applications. These services are part of CometChat, Inc. and can be accessed at www.addwire.com (“our Website”) or you may also subscribe to ADDWIRE Network services through cloud-based SaaS model or by downloading the ADDWIRE Network application.This Privacy Policy describes ADDWIRE Network’s policies and procedures on collecting, using, and disclosing your personal data when you use our services or our Website (collectively “ the Services”). We will not use or share your information with anyone except as described in this Privacy Policy. Please note that this Privacy Policy does not apply to the data ADDWIRE Network processes on behalf of our customers in our capacity as a processor. If you have any questions on this, do not hesitate to contact us – see our contact details below.

Personal Data We Collect and Use

We collect personal data from you including CONTACT DETAILS, like Name, Email Address, Phone Number, City, State, Zipcode so you can create an account with us, and we can provide you with the services, and location-based services including support when you have issues or questions about our apps and features. We need this information to offer our services to you, and it is part of our agreement with you. We use selected third parties to help us provide you with the fastest and most efficient services and support.

We may also send you marketing messages when you register an account with us, including 2 Factor Authentication messages and account updates. When you register with our social media network services and our newsletter, we will send you relevant messages related to your account and our Social media Network. You can opt-out and choose not to receive them at any time. You can also choose which specific content gets transmitted to you, and we will ask for your specific consent to send you any other type of marketing message. We use selected third parties who help us carry out these tasks and services for you, like Amazon AWS on our behalf.

We also store the information you give us to provide you with a great user experience and fast services. This is a part of our service agreement, and we use third parties specialized in cloud storage to ensure your data is safely stored.

We do not store your payment information. When you purchase additional add-ons with ADDWIRE Network, we use third-party payment platforms to provide you with a straightforward and secure payment process. We only use your payment information to offer our services to you, and it is a part of our service agreement.

Cookies

A cookie is a small text file placed on your computer, mobile phone, or other devices when you visit a website. 

We use essential operational cookies because they are necessary to operate the ADDWIRE Network Services as you have requested. We use cookies to personalize your experience on the ADDWIRE Network Website and App (such as dynamically generating content on webpages specifically designed for you), to assist you in using the ADDWIRE Network Services (such as saving time by not having to reenter your name each time you use the ADDWIRE Network Services). 

We also use cookies to statistically monitor how you are using the ADDWIRE Network Services so that we can improve our offerings and target certain advertisements to your browser that may be of interest to you or to determine the popularity of certain content. We will only use these cookies if you consent to it: when you visit our Website, a banner appears asking you whether you allow us to use these cookies. Many web browsers also allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. 

How Long Do We Keep Your Personal Data

We will only retain your personal information for as long as necessary to fulfill the purposes described above, i.e., for as long as you have an ADDWIRE Network account and/or have subscribed to our Services.

We may also retain your data longer according to any limitation periods and records retention obligations imposed by applicable laws.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services. 

We retain information derived from cookies and other tracking technologies for no more than 13 months from the date such information was created.

International Data Transfers

We will only retain your personal information for as long as necessary to fulfill the purposes described above, i.e., for as long as you have an ADDWIRE Network account and/or have subscribed to our Services. 

We may also retain your data longer according to any limitation periods and records retention obligations imposed by applicable laws. 

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services. 

We retain information derived from cookies and other tracking technologies for no more than 13 months from the date such information was created.

Your Rights

You have the right:

•To be told about how your data is processed
•To access your data
•To stop or restrict certain processes
•To correct incorrect info
•To ask us to delete certain info
•To object to how we are handling your personal data
•To ask us to delete certain info

You can do so by contacting us.

How We Protect Your Information

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. All personal information is protected using appropriate physical, technical, and organizational measures.

Changes to Our Privacy Policy

If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. If there is a significant change, we will notify you.

About ADDWIRE Network – Contact information

ADDWIRE Network is ADDWIRE Network LLC. 

ADDWIRE Network LLC. is the data controller and is based in the United States at P.O. Box 844, Hilliard, Ohio 43026. You can contact us at the following email address info@addwire.com or by using our contact page.